Smart Profiler Feedback How it works
The automated product or service evaluation process
Interaction
The CRM sends trigger to Smart Profiler System.
Invite
Evaluate
Results
Smart Profiler PRO How it works
Each touch point is an opportunity to get valuable insight.
Captures information at any point possible, when customer has identified interaction with us.
Benefits
Measure in real-time, achieve high response rate, capture the right information at the right time and place.
Keep your customers happy
- Address their individual needs and motives
- Help them with decision journey
- Personalize your messages with relevant data
- Offer each customer exactly what he or she needs
Generate new leads
- Capture their contacts smarter than ever
- Keep in touch with them
- Know them better every time
- Get back with offer they can’t resist
Implementation of Smart Profiler Feedback is easy
- 1. Create
- 2. Connect
- 3. Start
- register
- define intaractions
- choose indicator
- generate test enviroment
- connect triggers through API or import contact points
- test connections (e-mail, sms)
- genetare product enviroment
- start using (report is generated instantly)
- 1. Create
- register
- define intaractions
- choose indicator
- 2. Connect
- generate test enviroment
- connect triggers through API or import contact points
- test connections (e-mail, sms)
- 3. Start
- genetare product enviroment
- start using (report is generated instantly)
Implementation of Smart Profiler PRO
- 1. Kick-off workshop
- 2. Diagnosis
- 3. Development
- 4. Implementation
Project goals, KPI definition.
Introduction of teams.
Evaluation of already collected user information and customer value analysis.
Automatic data import integration into channels for data capture.
Assessment of current situation.
Interaction analysis and list of requirements for Smart Profiler interface.
Questionnaire/algorithm programming and source code adaptation for implementation into channels.
Selection of indicators and questionnaire preparation (survey questions).
Program code implementation into channels for data capture.
- 1. Kick-off workshop
Selection of products and campaign for user profiling.
Project goals, KPI definition.
Introduction of teams.
Assessment of current situation.
- 2. Diagnostic
Evaluation of user value potential and growth opportunities.
Evaluation of already collected user information and customer value analysis.
Interaction analysis and list of requirements for SmartProfiler interface.
- 3. Development
Questionnaire/algorithm programming and source code adaptation for implementation into channels.
Selection of indicators and questionnaire preparation (survey questions).
- 4. Implementation
Automatic data import integration into channels for data capture.
Program code implementation into channels for data capture.